Refund policy

We have a no return policy on live animals, but respect your right as a customer under the Consumer Protection Act 68 of 2008 which aims to promote fair, accessible, and sustainable marketplace practices while establishing consumer rights and protections in South Africa. 

So in the case you feel something is not right, please contact us at sales@isopop.co.za. 

You can always contact us for any return question at sales@isopop.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like live animals. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on specials or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@isopop.co.za.